Free return
In order to guarantee you a worry-free purchase, Maison Augis offers you a free exchange for 15 days.
The different types of returns :
- Return for exchange: you wish to exchange your product for another
- Final return: you are not satisfied and would like a 100% refund .
Return conditions :
All our products benefit from the 15-day free exchange guarantee with the exception of the following products:
- Products that are not returned in their original condition;
- Products that have been the subject of a personalized or specific inscription;
- Products that have undergone one or more metal / stone modifications.
Return and forwarding charges
They're free! Maison Augis is responsible for return and reshipment costs in all cases: when the product warranty comes into play, in the case of a free exchange, or a final return.
How to return your package ?
1. Contact us
We invite you to fill in the form below:
Our team will then send you the shipping label to be used for the return of your order.
2. Prepare your package
Place your entire order in the original parcel, along with a copy of the invoice.
3. Ship your package
Depending on the return method defined with our customer service department, you will be offered several options, each of which includes insurance up to the amount of the product shipped:
- By Post (in Declared Value)
- By Colissimo
- By DHL
